How it works
How direct cremation works, step by step
A simple guide to what happens from first contact to the ashes being returned.
Direct cremation is a simple process, but it can feel confusing when you’re in the middle of it.
This page explains what happens next, step by step, and what we’ll need from you. You can arrange online or call us anytime. Either way, we’ll keep things clear and steady from first contact to ashes being returned.
If you’re feeling overwhelmed, that’s normal. You don’t need to have everything worked out. Start where you are and we’ll guide the next step.
Arrange online or call, whichever feels easiest
We handle the paperwork and logistics
Respectful care throughout
Ashes returned with clear next steps
How it works
What happens when you contact us
These are the same steps whether you arrange online or call us. The details can vary a little depending on location and paperwork, but the overall flow stays the same. If anything changes the timeline, we’ll tell you clearly.
Arrange online or call
If you arrange online, you will answer a few simple questions.
Collection & care
We arrange collection and transport, and keep you informed.
Paperwork & cremation arrangements
There is paperwork involved with every cremation, but you do not need to manage it alone.
The cremation takes place
Once the required paperwork is complete, we arrange the cremation.
Ashes are returned to you
After the cremation, the ashes are returned to you.
What you need to do, and what we handle
Most families worry they will have to organise more than they actually do.
With direct cremation, we handle the main logistics and guide you through the parts we need from you.
You do not need to know all the answers before you call. We can talk it through one step at a time.
Funerals aren’t for everyone
Some families know they do not want a formal funeral service. Others need more time before deciding how they would like to farewell someone.
Direct cremation gives you that space. The cremation is taken care of first, without the pressure of organising a service, viewing or gathering straight away.
You can hold a memorial later, gather privately, scatter ashes somewhere meaningful, or choose not to have a service at all.
For many New Zealand families and whānau, this feels calmer and more practical.
Direct cremation vs a traditional funeral
Direct cremation is different from a cremation with a funeral service.
With a traditional funeral, families often arrange a service, viewing, venue, flowers, catering, notices and other details before or around the time of the cremation.
With direct cremation, the cremation is taken care of first. There is no funeral service attached unless you choose to organise something separately later.
Direct cremation is not a lesser choice. It is simply a simpler one.
If you are not sure what to do first
If someone has died and you are not sure what to do, call us on 0800 825 832.
You do not need to have everything ready. We can explain the next step, what information is needed, and whether arranging online or talking it through by phone will be easiest.
Questions about the direct cremation process
Yes. A basic cremation casket is included as part of the direct cremation package. You do not need to organise this separately.