Collection and Care FAQs

If the Coroner is involved, the timeline can change because cremation can’t proceed until the Coroner’s processes allow it. We’ll explain what’s happening and keep updates clear so you’re not left guessing.

Collection timing depends on location and circumstances. We’ll organise collection and transport and keep you informed. If anything affects timing, we’ll explain it clearly.

We can talk through what is possible depending on the situation, location and timing. Extra costs may apply for collection outside standard arrangements, and we will explain this before anything is agreed.

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Some personal items may be able to stay with the person, but this depends on the item and cremation requirements. Please talk to us before placing anything with them so we can explain what is possible.

How it works

The person who has died is cared for respectfully while they are with us. Our trained team handles the practical care and cremation arrangements with dignity and professionalism.

How it works

Yes. We can arrange collection from a hospital, hospice, rest home or another care setting. Staff at the facility will usually help with the first steps and let you know when a funeral director or cremation provider can be contacted.

How it works

Yes. We can help if the person has died at home. The first steps depend on whether the death was expected or unexpected. We will explain what needs to happen and arrange collection once the required steps are clear.

How it works

If the death was sudden, accidental, unexplained or unexpected, Police or the Coroner may become involved. This can change the timing of what happens next. We can help you understand what this means for the cremation arrangements.

When someone dies